If you are not completely satisfied with your order, simply return it to us within 60 days of its shipment date, and we will credit you for the entire amount of your order, less the shipping charges. Exchanges can also be made within 60 days of the shipment date.
You are responsible for any return shipping fees or package insurance.
The following exceptions to this policy apply: (a) Items that have been used and cannot be resold as new; (b) items that are special-ordered cannot be returned or exchanged; (c) laundered (washed) garments cannot be returned or exchanged; (d) electronic devices, including flashers, cameras, and fish finders, once opened, cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.
Please complete our Return Form and send your return or exchange to:
FishUSA
6960 West Ridge Road
Fairview, PA 16415
We do not require a "return authorization," but you may wish to contact us if you have any questions about a return or exchange. Please insure the package's full value and obtain a tracking number for your protection. We cannot be responsible for lost or damaged packages sent to us for return or exchange.
Please keep all packaging materials, manuals, warranties, and accessories intact. Products with missing or severely damaged packaging, manuals, warranties, or accessories will be subject to a 15% restocking fee. We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice.
Damaged or Lost Items
If you receive a visibly damaged package, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy of that bill or receipt. Once received, please keep the original package and all packing materials and parts intact. Please contact our Customer Service Department by email at sales@fishusa.com or telephone at 800.922.1219 within ten calendar days of receiving a damaged shipment.
If you believe an order has been lost in transit, please contact our Customer Service Department by email at sales@fishusa.com or by telephone at 800.922.1219 as soon as you think an order has been lost during shipment.
Manufacturers' Warranties
A manufacturer's warranty covers some products offered on our site. A copy of a specific warranty, where a manufacturer offers one, will be made available for inspection before sale upon request. To obtain a copy of a manufacturer's warranty before purhase, if one is available, contact us by email or by telephone at 800.922.1219.
You are responsible for making all claims under a manufacturer's warranty directly to the manufacturer.