Position Details

FishUSA, Inc. (www.fishusa.com), headquartered near Erie, Pa., is a massive, industry-leading, online fishing and tackle retailer, dedicated to customer service and timely delivery of packages throughout the world. We are currently seeking full-time candidates for our Customer Service Department for our facility located in Fairview, PA, west of the City of Erie.

This dynamic entry-level position offers the opportunity to work with our online customer base from around the world and will require availability from approximately 9:00 a.m. until 6:00 p.m. on Monday through Friday with a rotating schedule with other customer service representatives on Saturdays from approximately 9:00 a.m. until 4:00 p.m. Occasional Sundays may be required if the business needs require this.

An excellent benefits package is available for full-time employees (after a successful probationary period) that includes health and dental insurance, paid time off, an employee discount, paid holidays, and more.

Job Responsibilities:

  • Providing courteous, professional, and empathetic customer service by communicating through various channels such as email, phone, and online chat.
  • Responding promptly to all customer inquiries and requests, processing new orders, and completing various forms in our internal ERP system.
  • Acknowledging, resolving, and tracking all customer opportunities.
  • Keeping accurate electronic records of all customer comments, interactions and transactions.
  • Communicating and coordinating with other employees and departments as necessary.
  • Providing feedback on the efficiency of all customer service processes to the Customer Service Supervisor or the Management Team as needed.
  • Acquiring an extensive knowledge of all products and services in order to ensure customer satisfaction and professional customer support.

The required qualifications will include:

  • Friendly and cheerful personality with a focus on customer service.
  • Proficiency on the computer.
  • Excellent writing, typing, and grammar skills.
  • Ability to resolve customer service issues in a prompt, courteous, and professional manner.
  • Ability to stay calm in stressful situations.
  • Ability to write emails that are clear, accurate, and professional.
  • Ability to engage in online chat in a prompt, clear, and professional manner.
  • Excellent telephone etiquette and demeanor.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to work on a computer up to 10 hours per shift.
  • A willingness to help where needed during peak business events.
  • Multi-tasking skills.

Additional qualifications or skills that would be beneficial:

  • Knowledge of sportfishing, and a passion for fishing and the outdoors is a plus but not required
  • Experience in a call center, or in retail customer service.

This position is an opportunity to work in a growing and fast-paced eCommerce field, and will provide exposure to a wide range of functions.

Interested and qualified candidates should send us their resume, in Word or PDF format, to careers@fishusa.com.

We are passionate about the outdoor lifestyle in general, and fishing in particular.

FishUSA is a fast-growing e-business. Come grow with us!


FishUSA, Inc. is an equal opportunity employer.

Posted July 13, 2022