Payment methods accepted
For most orders shipped to Canada, we accept payment by credit card and PayPal. On certain orders to Canada, we may require payment by PayPal. If we do, we will promptly contact you.
All Other Countries
For orders shipped outside the United States or Canada, we accept payment by PayPal.
As with all orders, we reserve the right to decline to ship any international order regardless of whether we obtain verification of the payment method.
Shipment methods, tracking and delivery times
For orders that are shipping outside the United States, we ship by UPS Worldwide Expedited, USPS Priority Mail International, and USPS First-Class Package International.
Not all international orders can ship by all of the methods we use. After you have added items to your cart, when you select your country, state, region or province, and postal code, the shipping methods that are typically available, and the cost of each method, will be shown. However, all countries have package size and weight limitations. Even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you selected. If your order cannot ship to your location by the method you selected, we will contact you and advise you what shipping methods, if any, are available and the cost to ship by those methods.
If a tracking number is available for your order, we will provide that tracking number to you when your order ships.
Approximate delivery times for the shipping methods we use are as follows:
- UPS Worldwide Expedited: 3 – 6 business days
- USPS Priority Mail International: 6 - 12 business days
- USPS First-Class Package International: 7 - 30 days
All of the above times are estimates only. We cannot guarantee the delivery time for orders shipped outside the United States because we cannot control the time it takes any order to pass through customs.
If any of the items on your order are not in our warehouse at the time your order is placed, we will hold your order until all items are in our warehouse. If we expect a significant delay in being able to fulfill your order, we will contact you and provide available options.
For all orders that ship outside the United States, the shipping cost for your order, for each method available, will be shown during checkout. However, as explained above, even though you may be able to select a particular method when placing your order, we may not be able to ship your order by the shipping method you selected. If your order cannot ship to your location by the method you selected, we will contact you and advise you what methods, if any, are available and the cost to ship by those methods.
We reserve the right to change the amount of shipping that will be applied to any international order. If we change the amount of the shipping charge that would apply to your order, we will contact you and request your approval of the shipping charge. If you do not approve the new shipping charge, we will promptly cancel your order and void your payment authorization.
Duty, taxes, and import fees
We do not collect duty, taxes or import fees that may be imposed upon receipt. On all international orders delivered outside the United States, the purchaser is responsible for any taxes, duties or import fees that may be charged upon receipt.
Because we do not collect duty, taxes or import fees, you may be charged those expenses at the time your order is ready for delivery in your country.
We are required to declare the actual value of all international orders on the shipment documents.
We reserve the right to decline to fulfill any international order. If we elect not to fulfill the order, we will promptly cancel your order and void your payment authorization.
If you have additional questions about international orders, please Email us. You may also call us during our regular Customer Service hours at +1-814-459-7800. From the US or Canada, call us toll-free at 1-800-922-1219.