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Order Methods We accept orders online, and by telephone, fax and regular mail. To place your order by telephone, call us toll-free at 800.922.1219. Our telephone order line is available 24 hours per day. You can fax your order to us 24 hours a day, toll-free, at 866.333.6143. To mail an order to us, please send the order form to:
1807 Pittsburgh Avenue Erie, PA 16502 If you cannot view the PDF file, please click here Payment Methods
We accept payment online by MasterCard, Visa, Discover and American Express. Your credit card will not be charged until your order ships. We also accept payment by PayPal and Google Checkout. We also accept money orders and personal checks by mail. Please make checks or money orders payable to "FishUSA.com." However, personal checks must clear our bank before we ship your order. We will charge a $25 fee on all returned checks. Please see the full instructions above on how to pay using one of these methods. Canadian and international orders must be placed either by credit card. PayPal or international money order in U.S. funds. We do not accept prepaid gift cards issued by credit card companies. Sales Tax Because our business is located in Pennsylvania, we are required to charge state sales tax of 6% to shipments within Pennsylvania. International Orders We charge actual shipping on international orders. We will not ship an international order until we receive your authorization of the additional charges. Please contact us by email at shipping@FishUSA.com before placing an international order and advise us (1) the items you wish to purchase, and (2) your shipping address. We will then email you back with the shipping charges and available shipping methods and request your approval of those charges. If we do not receive your approval within 48 hours of when we provide the shipping quote, we will assume you do not approve of the charges and we may cancel the order. Once we receive your approval of the shipping charges and shipping method, we will ship the order and charge your credit card the quoted shipping charge in addition to the charge for the product ordered. On all international orders the purchaser is responsible for any taxes, duties or import fees charged by the purchaser's country. FishUSA.com cannot be held responsible for any fluctuations of international exchange rates between your currency and the United States Dollar (USD). Please note that we cannot guarantee the delivery time for orders shipped outside the United States because we cannot control the time it takes any order to pass through customs.
Depending on the circumstances, we may decline to accept a credit card order from any of the countries listed above. For countries not listed above, typically we will accept and ship an order only if we receive payment in advance by PayPal (www.paypal.com), check or money order. If you place an international order without contacting us first, we will send you an email explaining what payment method is acceptable and what the shipping charges will be. Due to high instances of fraud, FishUSA.com no longer ships certain items which are billed or shipped internationally and/or to any freight-forwarding company. The items include, but are not limited to, all top-shelf Shimano reels, and other high-value items. If you order a prohibited item, FishUSA.com will cancel your order and refund you for the item(s). Please contact us if you would like more information regarding our international sales restrictions. If you have additional questions about international orders please send an e-mail to sales@FishUSA.com or call us at 1.814.459.7800 or 800.922.1219 (US and Canada only), Monday through Friday between 8 a.m. and 8 p.m. Eastern time. Gift Certificates FishUSA.com gift certificates are available in denominations from $5 to $1000. Gift certificates may be purchased online by clicking HERE. Gift certificates will be mailed (at no charge) within two business days of the day they are ordered. FishUSA.com gift certificates are redeemable for any item in our online store or in our showroom. Certificates will expire one year after the date they are purchased. We will attempt to contact the purchaser of the certificate shortly before the expiration date to remind them of the upcoming expiration of the certificate. Gift certificates have no cash value. When you order a gift certificate, we will mail a printed certificate to you with the amount, the date of issue, and certificate number and the person to whom it is issued. It will also include an attractive envelope. The gift certificate can be redeemed by mail, or by telephone during the hours of 8:00 a.m. to 8:00 p.m. Eastern time Monday through Friday. Shipping Charges Except as explained below, FishUSA.com charges flat-rate standard shipping on all orders shipped within the 50 states of the United States. Currently the flat-rate standard shipping charge on domestic orders is $6.95. We will determine the shipping method for all standard shipping orders. Our standard shipping methods may include United States Postal Service First Class or Priority mail, UPS Ground, UPS SurePost and FedEx Ground. Some orders may be shipped with a "signature required" or "adult signature required" notation at our discretion. Light or small items are usually shipped United States Postal Service First Class or Priority mail, and heavier items are usually shipped UPS Ground. Typically, items shipped to the lower 48 states by Postal Service arrive in about two to five days (exclusive of Sundays and Holidays). For UPS Ground shipping times, please see the UPS shipping time graphic below. The following are exceptions to our standard flat-rate domestic shipping charge: (1) Certain products are charged an oversized shipping charge. These items are marked and the additional shipping charge will be noted. (2) Certain products shipped to Hawaii or Alaska will be charged our actual shipping cost, rather than our standard flat-rate shipping charge. Currently the products shipped to Alaska or Hawaii which are charged actual shipping are the following: (a) Ice Augers; (b) Downriggers; (c) Ice Huts / Shelters; (d) Waders; and (e) certain large or heavy items, or orders that must ship in multiple packages. If an order will be shipped to Alaska or Hawaii and if it contains an ice auger, downrigger, ice hut or shelter, waders or certain large or heavy items, the entire order will be charged actual shipping. Before we ship, we will quote the shipping charge and then await your approval by telephone or email. Generally orders shipped to APO boxes and United States territories ship for our standard domestic shipping rates. However, if an item it too large or heavy or requires shipment in multiple packages, additional charges may apply. If additional charges do apply, before we ship your order we will email you with the additional shipping charges and request your approval of those charges. Expedited Domestic Shipping FishUSA.com offers guaranteed three day, second day and next business day delivery of most domestic orders. Please note that expedited orders require a signature to be delivered, per UPS' policies. For three day delivery, add $10.00 to our standard shipping charge (for a total of $16.95) for the lower 48 states. There is no three day delivery to Alaska and Hawaii. For second day delivery, add $15.00 to our standard shipping charge (for a total of $21.95) for the lower 48 states, and add $21.00 to Alaska and Hawaii (for a total of $27.95). For next day delivery, add $30.00 to our standard shipping charge (for a total of $36.95) for the lower 48 states, and add $40.00 to Alaska and Hawaii (for a total of $46.95). The following additional terms and conditions apply to expedited domestic shipping:
The shipping rates set forth above are for shipments only within the United States (including Alaska and Hawaii). For international orders, please see the explanation above. Shipments to more than one address require shipping charges for each address. Delivery Times and Back-Ordered Items We attempt to ship all in-stock orders within 24 hours (excluding days when our shippers will not accept shipments). Generally we ship by UPS Ground, UPS SurePost, U.S. Priority Mail (with delivery confirmation) or U.S. First Class Mail. If we ship by UPS Ground, we will email you with your tracking number. Shipping times by UPS Ground are provided below. (Please note that these times can be delayed if there are problems with your shipping address or no one is available to accept the delivery when the driver arrives). Most Priority Mail and First Class Mail deliveries arrive within two to five business days, and most ground deliveries arrive within five business days. If we are able to partial ship an incomplete order, we may ship the items separately at no additional cost to you. 
Due to the wide selection of products we carry, items will sometimes become temporarily unavailable. We make every effort to get out of stock products back into inventory as quickly as possible. However, the manufacturer of an item may also be out of stock which could cause a longer delay. The backordered items will ship as soon as they arrive at our Erie, PA facility and, as always, you will only be charged one time for shipping for your order. If you pay by credit card, your credit card is never charged until we ship your order. Due to limitations imposed by PayPal and Google Checkout which are beyond our control, if you pay by PayPal or Google Checkout, you will be charged the full amount of the order at the time the order is placed. Damaged or Lost Items If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original package, all packing materials and parts intact. Please contact our Customer Service Department at 800.922.1219 within ten calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost. Security Guarantee EV SSL Certificates All credit card information sent to FishUSA.com is encrypted by a StarField Tech (GoDaddy) 256-bit Enhanced Verification (EV) SSL Global Server ID. We use the world's strongest encryption to assure the privacy of your credit card information. We guarantee that your credit card information will be safely transmitted to us when you place your order. We take the safety of your credit card information very seriously. Mozilla Firefox, Microsoft Internet Explorer, Apple Safari and AOL browsers each support the Secured Socket Layers standard which allows your credit card data to be sent to us safely. For added security, we require that all orders be subject to address verification. This means that regardless of where you want your order shipped, we confirm the billing address to which your credit card statements are sent. We do this for your protection. If you are still uneasy about transmitting your credit card number over the Internet, you can call, mail or fax your order to us. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 in fraudulent charges incurred on your credit card. If your bank does hold you liable for any amount up to $50.00, we will cover that amount of liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at FishUSA.com while using our secure server. In the event that your credit card is used without your permission, you must notify the bank which issued your credit card in accordance with its reporting rules and procedures. Return Policy and Satisfaction Guarantee If you are not completely satisfied with your order, simply return it to us within 30 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 30 days of the shipment date. The following exceptions to this policy apply: (a) Items that have been used and cannot be resold as new; (b) items that are special ordered cannot be returned or exchanged; (c) laundered (washed) garments and cannot be returned or exchanged; (d) CDs, DVDs and VCR movies can be returned only if they are unopened and unused and the factory-seal and shrink-wrap is unbroken (unless the item is defective or damaged); (e) electronic devices, including flashers and fish finders, once opened, cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement. Send returns and exchanges with postage prepaid to:
1807 Pittsburgh Avenue Erie, PA 16502 Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee. We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice. Manufacturers' Warranties Some products offered on our site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a manufacturer, will be made available for inspection before sale upon request. To obtain a copy of a manufacturer's warranty before sale, if one is available, contact us by email or by telephone at 800.922.1219. All claims made under a manufacturer's warranty must be made directly to the manufacturer. Our Privacy Policy We take your online privacy seriously. To see our full privacy policy, click the link below. How to Contact Us Customer satisfaction is our goal. If you need to reach us for any reason, please contact us by any of the means listed on our Contact page. Erie Store Hours Our store, located at 1807 Pittsburgh Avenue, Erie, PA, is open Monday through Friday, 8:00 a.m. until 8:00 p.m., and Saturday and Sunday, 8:00 a.m. until 4:00 p.m. Eastern time. Feedback and Product Requests We encourage your feedback about our site and our service. We also encourage requests for additions to our product lines or inquiries about particular products. Please feel free to contact us with your comments and suggestions by any method above. We also strive to offer unique and difficult-to-find items of interest to anglers. If you have a fishing-related product you would like us to offer on our site, please contact us by any of the means listed on our Contact page. Additional Terms Although we strive to be as accurate as possible, FishUSA.com cannot be liable for pictorial or typographical inaccuracies on our site. If we send you a replacement item and you do not return the original item to us, you agree that we may charge your credit card for all items shipped to you, plus an additional shipping charge for shipping the replacement item(s) to you. All prices shown on our site are cash prices in U.S. dollars. We reserve the right to limit quantities and to refuse service to any person. We reserve the right to correct pricing errors on our site, and to refuse to ship products which were erroneously priced on our site. All these terms and conditions, and all product specifications and prices, are subject to change. Any change will be posted on the site and will be effective when posted. For additional information, please also see our site Terms and Conditions. These Sales Terms were updated February 2012 |
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