Payment methods accepted
For most orders shipped to Canada, we accept payment by credit card and PayPal. On certain orders to Canada, we may require payment by PayPal. If we do, we will promptly contact you.
All Other Countries
For orders shipped outside the United States or Canada, we accept only payment by PayPal. We may require payment from a verified PayPal account. If we require a verified PayPal account, we will promptly notify you. We do not accept payment by credit card for international orders that are shipping to countries other than Canada.
Shipment methods, tracking and delivery times
For orders that are shipping outside the United States, we ship by FedEx International Priority, FedEx International Economy, United States Priority Mail Express International, Priority Mail International, and International Priority Airmail.
Not all international orders can ship by all of the methods we use. After you have added items to your cart, when you select your country, state, region or province, and postal code, the shipping methods that are available, and the cost of each method, will be shown.
When you If your order cannot ship by International Priority Airmail, that method will not be available to select when you enter your shipping address during check-out.
All countries have package size and weight limitations. If you select an item or items that exceed the size or weight limitations for shipment to your country, you will be notified during check-out when you enter your shipping address.
If a tracking number is available for your order, we will provide that tracking number to you when your order ships.
Approximate delivery times for the shipping methods we use are as follows:
- FedEx International Priority: 2 – 4 business days
- FedEx International Express: 3 – 6 business days
- U.S. Priority Mail Express International: 3 - 7 business days
- U.S. Priority Mail International: 6 - 12 business days
- U.S. International Priority Airmail: 4 - 9 business days
All of the above times are estimates only. We cannot guarantee the delivery time for orders shipped outside the United States because we cannot control the time it takes any order to pass through customs.
If major items on your order are not in our warehouse at the time your order is placed, we may hold your order until the items are in our warehouse. If we expect a significant delay in being able to fulfill your order, we will contact you and provide available options.
For all orders that ship outside the United States, we charge shipping based on the actual cost of the shipment for the method selected. The shipping cost for your order, for each method available, will be shown during checkout.
We reserve the right to change the amount of shipping that will be applied to any order. If we change the amount of the shipping charge that would apply to your order, we will contact you and request your approval of the shipping charge. If you do not approve the new shipping charge, we will promptly cancel your order and refund your payment.
Duty, taxes, and import fees
We do not collect duty, taxes or import fees that may be imposed upon receipt. On all international orders delivered outside the United States, the purchaser is responsible for any taxes, duties or import fees that may be charged upon receipt.
Because we do not collect duty, taxes or import fees, you may be charged those expenses at the time your order is ready for delivery in your country.
We reserve the right to decline to fulfill any international order. If we elect not to fulfill the order, we will promptly cancel your order and refund your payment.
If you have additional questions about international orders, please send an firstname.lastname@example.org. You may also call us between 8 a.m. and 8 p.m. Eastern time, Monday through Friday, at +1-814-459-7800. From the US or Canada, call us toll-free at 1-800-922-1219.